Terms and conditions

1. General conditions

The present general or other particular contractual conditions that may be established, regulate the relations between the company Cortiça Portuguesa, and the third parties that use the website, hereinafter designated as customers. “Product” means the goods covered by the purchase contract.

The Cortiça Portuguesa online store is owned by Jorge Macedo, headquartered at Rua da Fé lote 80ª, 1685-746 Famões, with tax identification number 246064455.

2. Acceptance of the conditions

By using the services provided by this website, the customer acknowledges and accepts that all terms and conditions set out in these general conditions will apply.

 

3. Change of the present conditions

Cortiça Portuguesa reserves the right to modify unilaterally and at any time, without prior notice, the presentation and content of the website, its services and the general conditions of use, subject to the contracts already concluded and in execution.

 

4. Registration

  1. When registering on this website, the customer must make sure that the mandatory information provided is correct and complete. The customer is responsible for informing us of any changes to the information provided.
  2. This website uses an authentication system with a password.

5. How the contract is concluded

  1. After placing an order, you will receive an email from us acknowledging receipt of the order, this does not mean that it has been accepted. Your order is just an offer made to us to purchase a product. All orders are subject to our acceptance and availability, we will confirm this acceptance through an email sent to confirm the shipment. The contract is only considered concluded after confirmation of shipment and will end after the full acceptance of the product (without return) by the customer.
  2. When placing an order, you are expressing full acceptance of the product’s characteristics, price and delivery / execution time.
  3. We reserve the right to only accept orders placed by persons over 18 years of age. We also reserve the right to refuse to supply any natural person or company, or to cancel orders at our discretion because, for example, the product is no longer in stock or available, as we are unable to meet the delivery date. requested delivery or due to a price error on our website, in which case we will inform you by email and will not process your order. If you have already paid for the product (s), we will proceed, as soon as possible, to a full refund including any delivery costs charged.

6. Price and payment

  1. All prices and offers remain valid on terms that are occasionally announced. The price of a product in Euros, presented on the website at the time the order is accepted, will be honored, except in cases of manifest error.
  2. Prices shown on the website are in Euros and include VAT at the applicable rate. Unless otherwise stated, these prices do not include delivery costs, which will be added to the total amount due.
  3. Our website includes a large number of products and it is always possible that, despite all our best efforts, some of the Products listed on our website may have the prices indicated incorrectly. We normally check prices as part of our shipping procedures, so that if the correct price for the product is lower than the price we refer to, we will charge you the lowest price when shipping the product. If the correct price of the product is higher than that indicated by us on our website, normally, according to our criteria, we will contact you to obtain your instructions before shipping the Product, or we will reject your order and notify you -we will from that rejection.
  4. We are under no obligation to provide you with the product at the incorrect (lowest) price, even after sending a Shipping Confirmation if the price error is obvious and unambiguous and could reasonably be recognized by you as a price error. In this case, we proceed to cancel the order and immediately return the amounts paid by the customer.
  5. Orders can be paid by Bank Transfer, MB WAY, PayPal (Visa, Mastercard, American Express) Multibanco or Credit Card. In the case of Bank Transfer, always mention your order number on the receipt. The Cortiça Portuguesa does not assume responsibility for any delays caused by the lack of this information. The proofs must be sent with the indication of your order number to the email: info.corticaportuguesa@gmail.com.
  6. The customer has 48 hours to make the payment he receives at the end of his order. After this period without payment has been confirmed, your order will be canceled.

7. Transportation

The customer should, as soon as he receives the product (s), ensure that the volume he receives is in good condition, that it is not damaged, that there is no evidence of abuse or breach of the casing or with holes, always that any of these situations should occur, you must complain in writing on the bill of lading upon receipt of the order and report to the Cortiça Portuguesa the respective occurrence for the respective purposes, via email info.corticaportuguesa@gmail.com or by phone +351 917350977 to determine responsibilities. For all orders placed online, the customer bears the shipping costs except in situations where the product has a postage offer.

8. Delivery deadlines for orders

Cortiça Portuguesa satisfies customer orders for the continent between the 3rd day and the 4th business day when ordering and if products are available in stock. In case of stock outages, the customer will be contacted in order to be informed about delivery times or to be presented with alternatives to the requested equipment.

9. Returns and refunds

  1. The customer can cancel a contract at any time, within 14 working days, counting from the day he received the product (s). It will be the customer’s responsibility to return the product (s) immediately and under the same conditions in which they were received. In this case, you will receive a full refund of the price paid for the products. The customer is responsible for the cost of delivery and the cost of returning the product unless it is defective or does not correspond to the description.
  2. The customer cannot return if the good is a product customized to your specifications.
  3. Refunds for payments by entity and reference are made by bank transfer.
    For payments by MBWAY or credit card, the return is made using the same payment method as the purchase.